Introduction
Ajax Roofers ("we," "our," or "us") is a roofing company operating in Ajax, Ontario, and the surrounding Durham Region. We are committed to protecting the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at roofersajaxontario.site, request a quote, or otherwise interact with our services. This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following types of personal information when you interact with us:
Information You Provide Directly
- Name — your first and last name when you submit a quote request or contact us
- Phone number — so we can reach you to discuss your roofing project
- Email address — for correspondence regarding your inquiry or project
- Mailing or property address — to identify the location of your roofing project
- Project details — information about the type of roofing work you need (e.g., repair, replacement, material preferences)
- Any additional information you choose to include in messages or forms
Information Collected Automatically
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on our website
- Referring website or search terms that led you to our site
- Date and time of your visit
How We Use Your Information
We use the personal information we collect for the following purposes:
- Respond to your inquiries — when you submit a quote request or contact form, we use your information to follow up with you
- Provide roofing quotes and estimates — your project and contact details help us prepare accurate quotes for your roofing needs
- Communicate about our services — we may contact you regarding scheduling, project updates, or follow-ups related to work we have performed or been asked to quote
- Improve our website — we use website usage data to understand how visitors interact with our site so we can improve navigation, content, and performance
- Comply with legal obligations — we may use or disclose information as required by Canadian law or regulation
We will not use your personal information for purposes beyond what is described here without first obtaining your consent.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers — we may share information with trusted third-party service providers who assist us in operating our website, processing quote requests, or delivering our roofing services (for example, email hosting, analytics services, or scheduling tools). These providers are obligated to keep your information confidential.
- Legal requirements — we may disclose your information if required to do so by law, regulation, legal process, or governmental request.
- Business transfers — in the unlikely event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you of any such change.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and gather usage data. These include:
- Essential cookies — necessary for basic website functionality
- Analytics cookies — we may use basic analytics tools to understand website traffic patterns, page views, and visitor behaviour. This helps us improve our website.
- Google Maps embed — our website may include an embedded Google Maps widget to show our service area and location. Google may collect certain data through this embed in accordance with its own privacy policy.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your experience on our website.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- Secure hosting with SSL/TLS encryption for data in transit
- Limiting access to personal information to authorized personnel only
- Regularly reviewing our data collection and storage practices
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to handling your information responsibly.
Your Rights
Under PIPEDA and applicable Canadian privacy legislation, you have the following rights regarding your personal information:
- Access — you have the right to request access to the personal information we hold about you
- Correction — you may request that we correct any inaccurate or incomplete personal information
- Deletion — you may request that we delete your personal information, subject to any legal obligations we may have to retain it
- Withdraw consent — you may withdraw your consent for us to use your personal information at any time, subject to legal or contractual limitations
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days, as required by PIPEDA.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, provide our services, or comply with legal requirements. Quote request information is typically retained for the duration of the project and a reasonable period afterward for warranty and follow-up purposes.
When your information is no longer needed, we will securely delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites, such as social media platforms, review sites, or supplier pages. We are not responsible for the privacy practices or content of these external sites.
We encourage you to read the privacy policies of any third-party websites you visit. Ajax Roofers is not liable for any information you provide to or that is collected by third-party sites.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible.
If you believe a child under 13 has provided us with personal information, please contact us so we can address the matter.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@roofersajaxontario.site
- Phone: (226) 212-7268
- Mailing Address: 123 Harwood Avenue South, Ajax, ON L1S 2J1
We take all privacy inquiries seriously and will respond to your request within 30 days in accordance with PIPEDA requirements.